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AML - Student requests for refunds
05 April 2017 Matt Sisson, Projects and Membership Manager
It’s not unusual for your student finance teams to receive odd requests from students. Two that we’ve been made aware of this week are:
The student pays from a card in their name but overpays against their fees and is owed a refund – normally the money should always be returned to the original card. However, the student says the card no longer exists.
The student pays from an international account – again the money should go back to the original account the money was paid from. However, the student advises the account no longer exists.
What would your institution normally do in each of these instances? To share your thoughts, and to find out what others have done, take a look at the discussion on the fraud forum.
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05 April 2017 
Matt Sisson, Projects and Membership Manager
