STA International is the market-leading debt collection agency in the university sector, partnering with over 100 institutions and accommodation providers.
We are FCA (Financial Conduct Authority) authorised and regulated. We use the FCA’s regulatory protocol in the student collection process even though student debt is largely unregulated, offering universities maximum protection of their reputation.
We collect from students worldwide; we have, to date, recovered over £167M of tuition, accommodation, library, commercial and research debts, reducing bad debt write off.
Vital to collection success is connecting with students where our state-of-the-art telephony optimises contact, satisfying OFCOM requirements and treating students fairly. Our Student Support Hub means students can control their account, make payments, complete a financial review, set up a payment plan and check their balance. The Hub proved invaluable during pandemic lockdowns.
In addition, we provide universities with:
Neill Mackinnon
Client Services Director
neill.mackinnon@staonline.com
07946 649981
Samantha Holmes
Client Services Director
samantha.holmes@staonline.com
07415 726415
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